Update (June 22, 2020):
It has been a challenging and historical three months as COVID-19 changed all of our lives drastically. We so appreciate your determination, flexibility, and faith in us as we converted to a new virtual reality of delivering psychological services. We have been inspired by your adaptability, strength, and resilience.
As the province begins to re-open, your safety and well-being continues to be our top priority. As such, we are closely following the guidelines and recommendations of the public health authorities and our regulatory body (NSBEP) on how to proceed with the transition back to in-person sessions in the safest way possible for you, our psychologists, and our community. They have instructed that all clients continue to be seen virtually, with exceptions only for those clients who are not able to use or access telepsychology, have urgent needs not amenable to virtual services, or who have demonstrated that they are not benefiting from virtual sessions. The guidelines also state that all new clients should be first serviced via telepsychology to determine if in-person visits are absolutely essential for their treatment. Please note that the provision of in-person sessions will also be at the discretion of your psychologist and will depend on their comfort level, health concerns, or personal risk factors. If you have concerns about continuing with virtual sessions, or feel that you are unable to derive benefit from telepsychology, please discuss these concerns with your psychologist.
If it is deemed necessary that you attend sessions in person, it is important to us that you feel confident in being able to safely access psychological services without putting your health at risk. As such, our team is committed to adhering to a comprehensive protocol of clinic procedures designed to minimize the risk of infection. We are also asking all clients to follow strict precautions to reduce risk while attending sessions:
All clients must complete a COVID-19 screening measure 1 to 2 days prior to every in-person appointment, as well as upon arriving for your appointment. If you are exhibiting symptoms of COVID-19 or answer "yes" to any of the screening items, you must cancel/reschedule your appointment or change your appointment to telepsychology. All cancellation fees will be waived. We also recommend that you self-isolate at home and call 811 for further advice or testing.
We ask that you attend the appointment by yourself, unless it is absolutely necessary that you have a support person with you. Anyone who accompanies you must also be screened.
Our psychologists will also regularly self-screen and will not come to the office if feeling unwell or exhibiting any signs of COVID-19 or possible exposure.
Physical Distancing Measures:
In order to maintain appropriate physical distancing measures , a maximum of four psychologists will be seeing clients at one time. We will also be mindful of maintaining a 6-foot distance from our clients. We ask that you also maintain a distance of at least 6 ft or 2 metres between you and your psychologist or other individuals present.
To reduce crowding in the waiting area, we ask all clients to wait in your vehicles until your psychologist calls or texts you to enter the suite.
Safe Hygiene and Cleaning Practices:
Care will be taken to disinfect all surfaces between sessions, with particular attention given to high-touch surfaces, such as door knobs.
Upon entering the suite, all clients will be asked to sanitize their hands. Psychologists will also sanitize their hands frequently and between each session.
The bathroom surfaces will be disinfected after every use.
We will discontinue the use of toys, magazines, and other shared items in waiting areas, as well as office items shared among patients, such as pens, clipboards, etc.
All forms, payments, and receipts will be processed and delivered virtually.
You are required to wear a non-medical mask (cloth masks are acceptable) when entering the suite and when in the common areas. If you have a health condition that poses a safety risk when wearing a mask, please let us know. Your psychologist will also wear a mask upon greeting you and when in common areas. Due to the minimum of 6 feet/2 metres possible in all therapy rooms, masks are optional. However, please let your psychologist know if it is your preference that masks continue to be worn.
If needed, individual packets of tissues will be provided.
Thank you for your cautious consideration and cooperation with this transition. Please do not hesitate to reach out to us with any questions or concerns. We will continue to walk with you on your path to wellness.
All our best,
Dr. Leah Clyburn & Associates
Update (March 20, 2020, 7:30 pm):
Effective immediately, we will not be offering face-to-face sessions until further notice. We have made this change to protect our valued clients and to ensure we are doing our part to help reduce the spread of COVID-19 in our community. We will, however, be making every effort to support you by continuing to offer all clients the option of phone sessions or video sessions using the most secure, encrypted technology. Although this transition may feel uncomfortable at first, our experience has indicated that most clients have found virtual sessions to be both helpful and healing, Your psychologist will be in touch with you as your next appointment approaches to discuss setting up your phone or video session. In a very short period of time, COVID-19 has changed all of our lives drastically. As we all struggle to navigate our evolving new normal, we are thinking of you and hoping you and your loved ones are healthy and safe. Please do reach out to us if you are struggling to cope with the significant changes in your daily life, social isolation, anxiety or fear, or any other overwhelming impact of this crisis. It is our hope that in the midst of this time of immense uncertainty will emerge undiscovered resilience, new and creative ways to adapt to change, strengthened connections and bonds, and an awakened appreciation for what truly matters.